Position Overview: Reporting to the Client Operations Manager, the Revenue Cycle Specialist - Collector must have a strong knowledge of medical collections, accounts receivables, insurance billing and verification, denial processing, appeal submission and EOB review. This position is responsible to resolve outstanding surgical claims resulting in maximum reimbursement.
Timely follow-up and resolution on all outstanding A/R including unpaid/underpaid/denied claims for all payers including self-pay to obtain maximum reimbursement.
Manage daily work queue to prioritize high dollar claim balances.
Review & work incoming insurance and patient correspondence including refund requests.
Send appeals when appropriate or provide the requested medical documentation.
Ability to review medical documentation to justify medical necessity.
Review patient balances to ensure accuracy and follow up with patients to obtain payments.
Take incoming patient phone calls to resolve inquiries, billing issues, or outstanding balances.
Review insurance payments and determine accuracy of reimbursement based on contracts, fee schedules or summary plan documents.
Leverage knowledge of Medicare, state Medicaid, and local coverage determinations (LCD's) for claim resolution.
Negotiate payment amounts for procedures with Third Party Administrators for out of network providers.
Recommend an adjustment when applicable or recommend a refund for overpayments to insurance carriers or patients, providing the appropriate documentation.
2+ years of ASC revenue cycle OR orthopedic collections experience.
Ability to read and interpret insurance explanations of benefits and managed care contracts.
Must be able to multi-task and handle competing priorities while meeting or exceeding deadlines
Intermediate computer proficiency in Microsoft Office including Excel and Outlook
United Surgical Partners International (USPI), a subsidiary of Tenet Healthcare Corporation (NYSE: THC), operates the largest ambulatory platform in the country. With more than 465+ facilities across the United States, the company serves patients in ambulatory surgery centers and surgical hospitals. For more information, please visit www.uspi.com. USPI’s mission is simple, but the gravity of it is profound. We care for every patient and their family as if they were our own. Each patient, each family, each and every time.