Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and research center that is clinically integrated with UW Medicine, a world leader in clinical care, research and learning. The first National Cancer Institute-designated cancer center in the Pacific Northwest, Fred Hutch's global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines has confirmed our reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Based in Seattle, Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures for the world's deadliest diseases and make life beyond cancer a reality.
At Fred Hutch, we believe that the innovation, collaboration, and rigor that result from diversity and inclusion are critical to our mission of eliminating cancer and related diseases. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an antiracist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, antiracism, and inclusion.
The Clinical Site Operations Manager is a critical thinker who uses theoretical, evidenced-based and experiential knowledge to advance the community oncology practice, formulates and implements strategy and goals for the clinic, and participates in the Quality Improvement program.
The Clinic Operations Site Manager is responsible for planning, directing and controlling the services and daily operations of their department/clinics. The manager oversees the administrative functions including day-to-day operations, develop and oversee budget, human resources management, and quality assurance activities. Works collaboratively with providers in medical and radiation oncology.
This management position collaborates with medical leaders, peers and colleagues to assure the provision of high quality, patient and family-centered care in an environment that facilitates the conduct of clinical research. Work situations in the clinic range from clinical to managerial and require independent decision-making, analysis, policy and program development, problem and issue resolution and leadership skills.
Demonstrated management skills to lead staff at various levels including physicians
Excellent interpersonal skills
Sound fiscal management skills including budget preparation, monitoring and management
Excellent skills in critical thinking, problem solving, conflict resolution and ability to make independent decisions
Ability to manage and lead in a busy ambulatory care setting with multiple and competing demands for time and resources
With medical staff leaders, is responsible for the organizational, management, operational and administrative activities of the clinics.
Provides for Registered Nurses, Radiation Therapy Staff and assistive personnel supervision at the appropriate depth and scope for the patient/population needs.
Functions as a clinical role model for all staff including nurses, therapists, dosimetrists, financial counselors, navigators and team coordinators by staying current on clinical and administrative practice issues.
Assures a safe environment for clinical staff to care for patients, including provision of appropriate patient care equipment and assuring compliance with procedures.
Ensure department is staffed appropriately and supervise staff, including hiring, performance evaluations, ensuring training and development, handling disciplinary action, layoff and termination issues.
Provides teaching, coaching and consultation on clinical and administrative issues for staff.
Encourages innovative approaches to patient care and financial navigation in collaboration with clinic management team.
Support and implements specific customer service, financial goals & objectives and quality initiatives consistent with SCCA's strategic plan and goals.
Prepares and monitors the operating budget. Analyzes financial impact of internal changes and implements clinically sound cost-efficiencies
Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through
Ability to manage change effectively
Bachelor's Degree in Health Care Administration, Business Administration, or related field
Licensed Registered Nurse
3-5 years operations experience including 2 years supervisory experience in healthcare
Works well with team members toward a common purpose; reinforces the efforts and goals of the work group; supports the team's decisions regardless of individual viewpoint
Demonstrates good customer relations skills
Demonstrated leadership skills
Proficiency in use of standard office computer software programs, equipment and clinical information systems
Master's Degree in Health Care Administration, Business Administration, or related field
Possesses working knowledge of financial processes, including budget preparation and asset management
Experience in implementing Lean principles and Continuous Process Improvement Methodology
SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities.
Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.
A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research, and education.