Summary: Assist Independent Sales Reps in the Michigan territory with the objective of increasing RWMIC market share for repairs of endoscopic products. The Guardian Service Specialist will work in the assigned account(s) Sterile Processing and O.R. departments with responsibility for inspection, repair (either performing or facilitating), and replacement of instruments and electro-mechanical devices that are damaged.  One of the primary goals of this position is to maintain the instrument sets so that they are ready for use in the surgical suite or physician office. The other primary goal is to keep repairs and replacement expenses within a predetermined budget for the account. Position requires daily visits to customers within a defined territory in an effort to promote the RWMIC Guardian Repair portfolio and to persuade them to utilize RWMIC Repair programs.

Responsibilities:

• Repair orders will be solicited from all Richard Wolf customers within an assigned geography (territory); defective item picked up, and delivered or shipped back to RWMIC for Repair. Responsible for processing, shipping, and tracking all orders in close cooperation with customer service personnel
• Schedule and perform preventative maintenance to ensure proper operation of customer’s RWMIC equipment and facilitates repairs/exchanges as needed as a result of inspections
• Deliver, or arrange delivery, of repaired items back to the customer. Is knowledgeable about repair history, customer specific pricing and discounts available
• Promote on site Repair Exchange transactions through assigned inventory. Good commercial aptitude and attention to detail is required
• Directly responsible to the National Service & Repair Manager, but also must interact well with the territory (independent) reps in order to define proper account target selections, and routes, with the goal of maximizing repair revenues
• Must have an understanding of all types of RWMIC products, and their applications in surgery, as well as thorough knowledge of various repair programs offered under the RWMIC Guardian Repair portfolio, their pricing, process and advantages to the customer
• Must have a good understanding of technical issues resulting from 3^rd party repairs and must be able to communicate and demonstrate defects and inadequate repairs to the customer
• Position requires extensive daily travel, within the territory

• High school diploma. Strong preference for candidates with a college degree in biomedical engineering, RN (Registered Nurse) with O.R. experience, CRCST (Certified Registered Central Service Technician) or CST (Certified Surgical Technician) qualifications
• Strong oral and verbal communications skills
• Excellent PC skills, intermediate level on all MS Office Suite of products
• Valid driver’s license and an excellent driving record are a must
• Excellent organizational skills and ability to work unsupervised
• Desirable to have 1-3 years experience in working with endoscopic equipment, and knowledge of minimally invasive surgeries
• Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment
• The following physical demands are required:
  • Lift/Carry 25+ pounds
  • Bend/Stoop/Kneel 4 hours per day
  • Stand/Sit/Walk 8 hours per day
  • Push/pull 50+ pounds
• The following work environment conditions may exist:
  • Infectious Diseases Exposure
  • Laser Exposure
  • X-Ray Exposure
  • Chemicals Exposure
• RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations.
• All RWMIC Employees have the responsibility to themselves and the company to work safely.

At Richard Wolf Medical Instruments Corporation (“RWMIC”), we are committed to maintaining an environment of Equal Opportunity and Affirmative Action.