This position is a first line management position of the Ambulatory Infusion Center. The incumbent has 24-hour responsibility for the coordination of care for patients and families including management of all staffing issues and after hour calls from physicians and staff. Responsible for after-hours follow up with patients/families regarding concerns and questions.
In conjunction with the Clinical Operations Director the incumbent shall plan, organize, direct, and evaluate staff and activities for the department to ensure the delivery of high quality, cost-effective patient care.
In conjunction with the Clinical Operations Director, the incumbent has fiscal responsibility for resources that are defined during the budget process. The position is accountable for scheduling, coordinating, and maintaining the resources necessary on a daily, weekly, and monthly basis. Oversees the registration, billing, and Epic billing work queues to ensure appropriate reimbursement and denial management.
This position’s primary focus is with employees, patients, families, physicians and the key contributors from other departments who impact the services of the department including ancillary and professional support services.
The success of the department depends significantly on the incumbent’s ability to foster excellent physician relations and to collaborate with other members of the management team.