DHTS:

Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems.

A  2018 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

Team Lead, DUHS Patient Portal

Primary role:

The Team Lead is a key role to the success of the Duke University Health System Patient Portal [MyChart] team.  The Team Lead works closely with the Technical Lead to ensure the smooth operation of the team.  The Team Lead will focus on staff development, work queue management and the day-to-day operational needs of the team while the Tech Lead will in turn focus on the identification and implementation of best practices for application build and deployment, and the rollout of new functionality including upgrade planning.  The successful candidate in this role will work with departmental leadership to more fully integrate the work of the team and the MyChart application within the larger department including aligning efforts around the key strategic priority to deliver a state-of-the-art patient portal.

Essential tasks/responsibilities:

• Lead and supervise the MyChart application analysts
• Serve as IT Liaison to the MyChart clinical stakeholder group (SHG)
• With input from the Tech Lead, work collaboratively with the Digital Strategy Office (DSO) leadership, DUHS clinical and operational leadership and the MyChart SHG to facilitate prioritization of team optimization initiatives, and the continued rollout of new functionality impacting the DUHS patient portal
• Shared responsibility with Tech Lead to understand and speak to core MyChart application functionality as applicable to the development and CQI of the patient portal
• Project management and oversight of committed team deliverables
• Shared responsibility with the Tech Lead to represent the team across Maestro Care (change management, security, application minor update/major version upgrade, etc.)

• Prepare and deliver regular progress reports to DSO and operational leadership on team progress towards identified key initiatives
• Work closely with Tech Lead to ensure 24/7/365 support of the Patient Portal including second level support for questions or handling of major incidents and un/scheduled downtimes
• Ensure a customer service focus for the MyChart service offering fostering a culture partnership and service excellence
• Demonstrate openness and a commitment to work within the framework of any number of agile methodologies adopted by the DSO

• Lead and facilitate regularly scheduled team meetings with a focus on project milestones, information sharing, and problem resolution
• Responsible for professional development planning, coaching, and performance reviews for direct reports
• Assist with interviewing and hiring decisions
• Ensures team compliance with appropriate policies, procedures, and documentation including change control and runbooks
• Maintain regular communication with immediate manager to promote full understanding of issues, concerns and overall health of service offering and team

Education/training

BA/BS degree in Computer Science or health related field with equivalent and relevant Epic certification training or experience

Required Skills

• Epic certification and/or prior EHR Epic module build experience required
• Ability to work independently, yet function well in collaborative team setting
• Strong leadership, critical thinking and interpersonal skills are essential
• Ability to demonstrate effective presentation, oral and written communication skills
• Strong computer skills required, experience with Microsoft Office Suite, Project Management essentials, Clarity
• Strong problem-solving and customer service skills essential
• Knowledge of informatics nomenclature, HL7 interfaces, and data standards preferred
• Ability to understand clinical and business needs and translate into technical solution

Certification:

• Epic certification in a relevant module preferred

Experience

• 3+ years of prior healthcare or IT leadership experience required
• 5+ years of progressive informatics experience in an academic healthcare setting essential
• Prior experience with large scale IT implementations and support of major clinical IT applications
• Relevant experience managing challenging technical projects and translating clinical needs into technological solutions is strongly preferred; prior experience writing reporting requirements is a plus
• Extensive working knowledge of change management procedures, system & application security and HIPPA compliance required
• Working knowledge & understanding of Core Measure, Regulatory Compliance & Meaningful Use requirements
• Broad experience with clinical system integration, software system deployment and HL7 interfaces is preferred
• Experience working with complex clinical systems with advanced knowledge of change management & application QA best practices

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.