Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Application Analyst (Maestro Care Beacon)
Department Name EPIC INPATIENT
3839 DHTS APPLICATION ANALYST
Primary Role A successful candidate is a clinical pharmacist or a registered nurse with clinical experience in oncology. The candidate will actively contribute to the design, development, testing, implementation, analysis, and maintenance of the Maestro Care Oncology System (Beacon). They will leverage their clinical expertise to build and/or optimize the oncology protocols and aid in delivery of quality patient care across Duke Medicine through system configuration and innovation. This person must work effectively in a team environment, have relevant clinical experience, and be able to serve as a liaison between informatics, clinical services and departments.
The Application analyst works closely with Epic and other identified Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participates in Maestro Care Beacon application build, testing and support.
In addition, the analyst:
Acts as Maestro Care Beacon application expert for base functionality. Update test plans to account for testing of new features with all releases.
Participates in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in Maestro Care Beacon.
Works with the Maestro Care Provisioning-EMP-DHTS team to manage all user access to Maestro Care Beacon.
Epic Certification If not currently certified in Beacon Oncology, the employee hired for this position will be required to obtain Epic certification through a formal Epic training program requiring attendance at the training facilities in Verona, Wisconsin. Training may include classroom instruction, project assignments, competency exams, and e-learning classes. Failure to obtain Epic certification within the defined timeline for this position may result in termination. Obtaining Beacon proficiency may be an option if the candidate currently holds another Epic certification.
Reports To Maestro Care IT Manager – Willow, Beacon, and Pharmacy Application Support
Level 2 The Level 2 will:
Perform in-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions
Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within defined timeline
Manage the documentation, resolution and completion of identified deployment issues and tasks
Build, test, and debug Epic application(s) to ensure the system meets end user requirements
Responsible for writing and executing test plans, documenting and resolving defects within Quality Center
Develop and document system and user procedures
Develop report specifications and work closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with Meaningful Use requirements
Provide both business and after hours support for issues around system production support including the analysis, prioritization and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancements
Requires current Epic Beacon certification or the ability to complete certifications within the defined timeline.
Makes oral and written presentations to project teams, management, and other departments.
Coordinates and operationalizes simple to complex projects with direction.
Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.
Required Qualifications at this Level
Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required. (Pharmacist: B.S. in Pharmacy or Pharm.D. are both acceptable).
LEVEL 2: Epic certification or proficiency in an area of application support of a technical or support nature preferred.
Level 2 - Three years of related experience is required.
In addition to the KSAs described the Level 2 will demonstrate:
Knowledge of project management to manage deliverables
Design specifications for information systems
Implementation of information systems
Maintenance of information systems
Quality assurance (may be required)
Adult learning and training methods (may be required)
Required Minimum Qualifications at this Level
Refer to Job Description
Job Code: 00002423 ANALYST, IT Job Level: C
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.