Duke University Health System is designated as a Magnet® organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
General Description The Virtual Clinic Clinical Nurse II will actively deliver exemplary care in order to ensure patients receive the right care, at the right time, in the right place. We are seeking a full time Registered Nurse to join the Telehealth Virtual Clinic Team. This position will plan and provide professional nursing care for patients in a virtual clinic setting in accordance with the medical and nursing plans of care and established policies and procedures. Provide nursing services virtually and technical support between patients, families, and clinicians in accordance with the scope of the RN as defined by the North Carolina Board of Nursing. The nurse will provide nursing tasks, education, and technical support for the patient and providers using the various telehealth platforms, including but not limited to video visits and remote patient monitoring devices.
This position is located at the PDC Engagement Center, 4825 Creekstone Drive in Durham, NC.
May be required to work in regular clinic if indicated.
Job Duties 1.Provide nursing triage, assessment and education to patients via virtual interactions with various telehealth platforms. Plan, provide, and document evidence based professional nursing care in virtual settings using various telehealth platforms, while utilizing the nursing process, in accordance with relevant policies and procedures, under the supervision of the Telehealth nursing management and director. 2.Triage and assess clinical conditions that require in person visit vs virtual visit. 3.Responsible for oversight of virtual patient follow-up needs. Including but not limited to orders as labs/imaging, appointments, plans of care. 4.Remotely monitor, collect and analyze patient data, make recommendations for nursing care plans, evaluate nursing care provided, document and communicate appropriately nursing actions taken and patient responses. 5.Provide technical assistance when needed and identify issues that require escalation. 6.Delegate tasks and supervise the activities of unlicensed care providers (schedulers, Medical Assistants and Staff Assistants) 7. Participate in entity level performance improvement activities, work culture events, continuing education and meetings. Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. This will include telehealth professional development.
Knowledge, Skills, and Abilities
Assessment of the patient using virtual technology
Ability to teach patients and families in accordance with the nursing plan of care using virtual technology.
Technology skills, including teaching the patient telehealth technology virtually
Ability to learn new telehealth platforms/programs and teach/troubleshoot with patients/families.
Ability to work with providers, clinic staff, patients, families in a virtual environment
Excellent listening skills
Flexibility/Adaptability to multiple changing priorities in a fast paced environment
Ability to provide innovative ideas and solutions for the telehealth virtual clinic programs
Well-developed critical thinking skills and clinical judgement acquired over 3-5 years of clinical experience in acute or ambulatory care
Excellent written, verbal, video, telephone, and interpersonal communication skills
Excellent organizational and motivational skills
Diverse knowledge base
Able to collaborate and be flexible
Familiarity /Experience with client interaction on the telephone and video platforms
Electronic Health Record experience (EPIC experience preferred)
Typing proficiency of 30-50 words per minute
Experience participating in a unit based quality improvement project
Work requires graduation from an accredited BSN program. Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are expected to enroll in an appropriate BSN program within two years of their start date but must complete the program within five years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification.
Twelve months of appropriate clinical experience is required. At a manager's discretion, employees with 6 months of experience who are exceptional performers may be eligible for this level.
Degrees, Licensures, Certifications
Must have current or compact RN licensure in the state of North Carolina. BLS required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.