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RN/Phone Triage - AdventHealth Medical Group-Colon and Rectal Surgery
Location Address:1415 N Orange Ave # 300
Top Reasons To Work At AdventHealth Medical Group
Faith based & mission driven organization
Central Florida’s premier multi-specialty medical group
Comprehensive Employee Benefits such as Educational Reimbursement
CREATION Health employee wellness and lifestyle programs
Positive working climate to support a work life balance
Full Time / Monday-Thursday 8:30 am -5:30 pm; Friday 8:15 am -2:15 pm
You Will Be Responsible For:
Provides nursing triage services and health advice for patients and managed care members over the phone. Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.
Documents patients' questions or concerns. Tracks questions/concerns/calls in appropriate database.
Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history. Confers with physician as needed. May give physician referrals as needed.
Sends those with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately or arranges for ambulance.
Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.
What You Will Need:
Registered Nurse (RN) degree
Minimum three (3) years of experience as RN
BSN or MSN degree
One (1) to two (2) years of telephone triage experience, preferably in medical practice setting.
Prior medical surgical experience
Current state RN license.
Current CPR certificate
The Registered Nurse - Phone Triage & Education, reporting to the Physician, Mid-Level and/or Office Manager and while working within an ambulatory outpatient office setting, provides triage (sorting/prioritizing patients) telephone service to ensure prompt identification of patients with high-risk conditions. May refer patients, schedule appointments or provide appropriate education/advice to callers. Additionally, may provide nursing care for patients at the practice
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.