Fairview Health Services is looking for a Patient Representative based out of the Maple Grove Ambulatory Care Center in Maple Grove, Minnesota. This is an on-call/as need position. This location is open Monday Friday 8:00 5:00 pm and Saturdays 8:00 Noon.
This position is responsible for creating the first impression of Fairviews services to patients, families, and other external customers by providing superior service with their interactions. (i.e. Create a welcoming atmosphere to all clinic guests). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patient representative will continually look for opportunities to improve processes and workflow.
Provide superior customer service, in person and on the phone to all customers
Schedule and maintains patient appointments.
Patient registration and check in process
Ensure appropriate communication utilizing appropriate systems for documentation.
As a member of the care team, continuously improve work processes, environment and the overall experience to serve customers and meet business goals
One year previous healthcare and/or customer service experience
Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system or equivalent combinations of education and on year experience
Other Required Skills
Demonstrated focus on customer service/patient service with every interaction
Excellent public relations and communication skills
Ability to work as an effective team member to provide exceptional care
Good telephone and computer skills
Must be flexible to work various shifts and locations as required
Ability to use appropriate computer applications
Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.