Ambulatory Operations Improvement Specialist - Medical Foundation
SUMMARY: Under the direction of the VP & COO - Valley Children's Medical Group, the Ambulatory Operations Improvement Specialist is the driving force for managing improvement initiatives across the Ambulatory setting to deliver business benefits focused on improving and sustaining enhanced access to care and patient experience. The incumbent evaluates and analyzes clinic and regional site operations to achieve desired improvement outcomes by enhancing workflows, creating efficiencies, and standardizing best practices. Engages effectively with key stakeholders to develop and execute project plans, and develop training and/or change management materials and activities to deploy new processes and procedures.
REQUIREMENTS: This position requires a Bachelor's degree with a Master's degree preferred. Project Management Professional (PMP) certification is preferred. Minimum three (3) years related healthcare operations and process improvement experience is required. Minimum five (5) years increasingly responsible experience with demonstrated proficiency in the skills and working knowledge required to perform the job is preferred.
Additional skills needed to be successful in this role are as follows:
Requires excellent communication skills, using an extensive range of persuasion and influencing techniques
Experience utilizing data to create reports and prepare proposals
Demonstrated project management skills, preferably in a practice/healthcare setting
A strong customer focus demonstrated by the proven ability to make customers the key focus for decisions about operational processes
Strong collaboration skills with the demonstrated ability to facilitate multi-disciplinary groups
Able to positively and confidently communicate changes and to provide support to ensure smooth implementation of change initiatives
POSTIION DETAILS: This position is funded for nine months. Temporary full time
Valley Children’s Healthcare – one of the largest pediatric healthcare networks in the nation – provides Central California’s only high-quality, comprehensive care exclusively for children, from before birth to young adulthood. Our independent, nonprofit network offers highly specialized medical and surgical services to treat conditions ranging from common to the most unusual and complex at our 356-bed children’s hospital as well as through partner hospitals, specialty care centers, satellite practices and primary care services. Our family-centered, pediatric services extend from a leading pediatric cancer and blood diseases center on the West Coast, and our pediatric heart center known for its expertise and pioneering treatments, to our Level IV neonatal intensive care unit (NICU), the highest level referral center between Los Angeles and the Bay Area. Valley Children’s consistently ranks at the top of our peer group for quality patient outcomes, patient satisfaction and nursing excellence. Recognized as a Magnet® designated facility since 2004 and granted the gold-level Beacon Award for Excellence™ in critical care, Valley Children’s neonatal and pediatric intensive care units ac...hieve some of the lowest mortality rates in the country while treating some of the sickest kids. In affiliation with Stanford University School of Medicine, Valley Children’s Pediatric Residency and fellowship programs provide first-class training for the next generation of pediatricians and pediatric surgical and medical specialists. With more than 550 physicians and 3,400 staff, Valley Children’s partners with other providers and organizations throughout our 12-county service area to support delivering the best care to kids closer to home.