At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
The Department of Pharmaceutical Services at UCSF has long been nationally recognized as one of the founding fathers for clinical pharmacy services, which was established in 1965. Today, the department continues to lead the profession through the integration of advanced technology & robotics, comprehensive pharmaceutical care and clinical services. The Department of Pharmacy includes approximately 275 FTE and an annual operating budget of over $1 billion. The Department provides services at the four main campuses (Parnassus, Mission Bay, Benioff Oakland and Mt. Zion) as well as working with affiliates and in inpatient and outpatient settings.
Responsible for leading UCSF Pediatric and Acute Care pharmacy services as well as Infusion Services (referred to as Acute and Institutional Services). Works with Assistant Chief Pharmacy Officers (ACPO), Acute Care Service Pharmacy Directors (in both Pediatric and Adult Care Facilities), Residency Program Directors, Medication Safety Officer & Regulatory Compliance Director to standardize and oversee Acute Care pharmacy practices. Oversees drug distribution, research, clinical services, transitional care programs, clinical programs in pediatric and acute care facilities throughout the system and network. In collaboration with the Chief Pharmacy Officer (CPO) and other ACPOs, creates the strategic vision for the Pharmacy Enterprise wide at UCSF. Teams with ACPO of Ambulatory Pharmacy Services to develop transitional care and specialty pharmacy medication services.
Seven years experience in ambulatory care including three years in a leadership role
Registered Pharmacist in the State of California
Doctor of Pharmacy Degree (Pharm D); or equivalent training
Highly advanced knowledge and applied background in pharmacy practice; extensive business knowledge in systems planning and change management with comprehensive understanding of the organization and functional area
Highly advanced knowledge of medical center, HR and UC policies and processes; extensive knowledge of relevant pharmaceutical protocols including medicine storage, safety, and patient privacy and treatment; advanced knowledge of state and national regulatory agency guidelines and state and federal laws related to pharmacy operations
Highly developed leadership skills to oversee multiple functions through subordinate managers, appropriately granting autonomy while knowing when to intervene
Advanced strategic development skills to collaborate with senior management across the organization to implement strategic initiatives and long term projects; skills in establishing and implementing customer service standards
Advanced verbal and written communication. Highly developed negotiation, persuasion and presentation skills
Advanced user of clinical documentation programs and pharmacy database technology; knowledge of alternative industry computer application programs in the industry and ability to identify technological inefficiencies and implement improvements to the pharmacy's use of information technology
Ability to streamline systems and design processes to improve efficiency of pharmacy unit operations
Interpersonal skills to establish and maintain effective relationships and work collaboratively with others; ability to manage conflict and resolve sensitive, impactful situations
Critical thinker with advanced analytical abilities to identify and solve complex problems
The flexibility to orient and work at all UCSF Health locations
Board Certification as a Pharmacotherapy Specialist
Post Grad 2 in Pharmacy Practice or Hospital Administration, or equivalent experience
Registered Pharmacist in the State of California
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Health locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.