At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
The Department of Pharmaceutical Services at UCSF has long been nationally recognized as one of the founding fathers for clinical pharmacy services, which was established in 1965. Today, the department continues to lead the profession through the integration of advanced technology & robotics, comprehensive pharmaceutical care and clinical services. The Department of Pharmacy includes approximately 275 FTE and an annual operating budget of over $1 billion (see below for more detail.) The Department provides services at the four main campuses (Parnassus, Mission Bay, Benioff Oakland and Mt. Zion) as well as working with affiliates and in inpatient and outpatient settings.
Reporting to the Chief Pharmacy Officer, the Medication Safety Officer & Director of Regulatory Compliance is responsible for leading the pharmacy department and affiliate's regulatory compliance program and ensuring medication safety is met. Implicit is the responsibility for customer service and quality services. This position requires thorough understanding of changing health care systems including acute care, ambulatory care and various alternative sites of care in an integrated health care system. Problems encountered are of a high level of scope and complexity. This position requires a great deal of organizational skill. A considerable amount of innovation, independence, creativity and flexibility are required in the decision making and problem solving process. The scope of issues varies widely as do the number and type of people involved in the problem solving both internal and external to the organization. Responsibilities include:
Leading and coordinating pharmacy- and medication-related regulatory compliance efforts across the UCSF Health enterprise
Representing pharmacy on hospital regulatory compliance committees and efforts
Evaluating and ensuring compliance of organizational policies with applicable state and federal laws, rules, and regulations, including but not limited to those of The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), and the California Department of Public Health (CDPH)
Coordinating and participating in on-site, virtual, and paper audits as required by regulatory bodies
Coordinating creation and updates Department of Pharmacy policies & procedures, and many UCSF Health medication-related policies
Providing assistance with internal audit reviews as requested
Leading efforts of medication safety as appropriate to promote safe medication use system
Precepting pharmacy students and residents as appropriate
Doctor of Pharmacy degree (Pharm D) or equivalent training
Post PharmD residency in Pharmacy or hospital administration, or equivalent experience
Licensed pharmacist in the State of California
Five (5) years of experience with an academic medical center and research-intensive school of pharmacy
Strong hospital management experience, with progressive and in-depth expertise in regulatory compliance. Demonstrated understanding of legislative processes, applicable regulations, and outside regulatory agencies
Highly adaptive and ability to manage multiple priorities
Strong leadership skills and fiscal management skills, with the ability to create a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives
Strong analytical, organizational, and problem-solving skills, with ability to identify system vulnerabilities and develop and apply innovative solutions
Strong leadership, interpersonal and communications skills to promote, support, and introduce regulatory systems and processes across a broad spectrum of departments
Strong ability to convey complex information clearly and concisely to all levels of staff, management, and outside personnel, with the ability to motivate, influence, and persuade others
Knowledge of relevant healthcare information technology
The flexibility to orient and work at all UCSF Health locations
Licensed pharmacist in the State of California
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.