The Director of Operations oversees operations of all Vascular Center Operations, across all 3 ASC’s and EOP Clinics. This position will mandate physical presence in Phoenix and involve weekly travel to all vascular center sites, located in Tempe, Peoria and Tucson. The Director will demonstrate the ability to exceed patient and physician expectations, improve clinical and financial operations, and position the ASC as an industry leader.
Essential Duties and Responsibilities
The following is a list of major responsibilities and expectations of the ASC Director. Other minor duties may be assigned as needed.
The daily operation of the facility. Demonstrates competence in the delivery of nursing care.
Serve as a member or participant on ASC committees.
Serve as a liaison between the Governing Board, the Medical Staff and all departments of the ASC.
Report all pertinent activities concerning the ASC to the Governing Board regularly.
Plan for the services provided by the facility and the operation of the facility.
Overall management of the ASC Partnership as outlined in the Operating or Limited Partnership Agreement as applicable.
Lead discussion/presentation during Operations Review with Governing Board and ASC Partners.
Ensure compliance with ASC policy and procedures as related to internal controls.
Develop, monitor and control the staffing needs, operations budget and capital budget.
Develop, monitor and control the purchasing plan to stay within the proposed budget.
Ensure compliance with government regulatory agencies and accrediting bodies.
Negotiate and control all external contracts, such as those with physicians, ancillary services, plant maintenance, and purchasing agreements.
Establish pricing for procedures based on cost analysis and local market standards.
Foster positive work relationships among all departments of the ASC.
Develop and ensure compliance with appropriate departmental policy and procedure manuals for use by the staff.
Closely monitor variations in the financial performance of the ASC to avoid cash flow problems.
Ensure daily staffing levels are appropriate to meet the needs of the ASC schedule.
Make regular rounds in all areas and be available to adjust the schedule as needed throughout the day.
Hold regular staff meeting outlining goals and priorities of the facility.
Manage exempt and non-exempt employees in accordance with the facility policies utilizing sound principles of practice and fairness.
Review employee performance as evaluated by their respective managers, ensuring that reviews occur as scheduled or at least annually for each employee.
Review and approve the disciplinary action and/or discharge of employees.
Evaluate management performance and other staff as designated.
Implement and maintain a program of job-based orientation, training, and ongoing evaluation for all employees.
Maintain all employee files and records in accordance with regulatory and accreditation requirements.
Provide educational opportunities for professional staff development.
Promote the implementation of positive customer relations by the employees and physicians.
Ensure that the surgical programs and clinical services are in compliance with the respective components of regulatory and accrediting body standards.
Work in conjunction with the Medical Director and Governing Board in the evaluation and development of existing and new surgical services at the facility.
Manage the clinical departments of nursing, central supply, sterile processing, and monitor/supervise all contracted service providers.
Monitor the adequate function of surgical equipment and patient care equipment through contracted services and follow-up on repairs.
Marketing and Planning
Develop and implement a sales/marketing plan that outlines areas for growth.
Strategically plan for expansion of current services and/or addition of additional service lines to the ASC.
Foster positive public relations.
Develop, evaluate and promote implementation of a continuous quality improvement program.
Administer the infection control program and medical staff review of the quality improvement program.
Identify and correct quality care issues.
Develop statistical indicators to use in evaluating the overall operations and quality of care provided.
Serve as a member of the Quality Improvement Committee.
Medical Staff Relationships
Process the credentialing of practitioners of the facility.
Collaborate with the Medical Director in the review and revision of the Medical Staff Bylaws and Rules and Regulations on a biannual basis.
Collaborate with the Medical Director and serve as a liaison in problem areas with the medical staff.
Promote positive relationships between employees and practitioners.
In general, ensure that the facility is clean, neat, professional, well maintained and conveys a feeling of confidence to our patients, their families and our physician customers.
Identify and approve plant improvements and repairs.
Promote a physical plant that is safe and aesthetically appealing.
Develop appropriate record keeping is maintained and incidents reported relative to the emergency generator, utilities, security, environment and emergency preparedness drills.
Act in accordance with the vision, mission, and business philosophy of the ASC.
Maintain membership in professional associations relevant to ambulatory surgery industry and healthcare administration.
Stay current in changes in the healthcare environment, such as reimbursement, legislative issues and business law, and act accordingly in the best interest of the ASC.
Four-year Bachelor's degree or equivalent experience, required.
Master's degree or higher, preferred.
Minimum three years' experience in a clinical management position, preferred.
ASC experience, strongly preferred.
Specific Knowledge, Skills, and Abilities
Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
Translate strategic priorities into operational reality; align communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measureable and sustainable results.
Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyze new approaches to improve results by transforming organizational culture, systems, or products/services.
Establish and commit to a long-term business direction after considering clinical and financial data, resources, market drivers, and organizational values; anticipate and respond to shifts within the market, technology, or policy environment that influence the delivery, management, and financing of healthcare.
Vividly communicate a compelling view of the future state in a way that helps others understand and feel how business outcomes will be different when the vision and values become a reality.
Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities.
Interact with others in a way that gives them confidence in one's intentions and those of the organization.
Demonstrate a poised, credible, and confident demeanor that reassures others and commands respect; convey and image that is consistent with the organization's vision and values.
Clearly and succinctly convey information and ideas to individuals and groups; communicate in a focused and compelling way that captures and holds others' attention.
Work is performed in a well-lit office or clinical setting with controlled temperatures and level walking surfaces.
Moderate noise (examples: business office with computers and printers, light traffic)
No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.
The position requires the following physical activities:
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:
Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching; moderate range of body motions.
Ability to hear and interact by phone clearly and efficiently.
Ability to use computer and all peripherals for extended periods of time.
Internal Number: 1
About Southwest Kidney Institute
SKI Vascular Center is part of the Southwest Kidney Institute, an interconnected network of 27 Arizona offices. Our staff of highly trained professionals offer an array of the most technologically advanced procedures for the prevention and treatment of dialysis access-related complications and various vascular diseases. Our physicians are board certified interventionalists and possess extensive experience in treating dialysis access and a broad spectrum of vascular disorders, including varicose veins and Peripheral Arterial Disease (PAD). Diagnostic ultrasounds are performed on-site to offer accuracy and convenience to our patients. Our interventionalists enjoy a much higher technical success rate greatly exceeding national benchmarks. We are dedicated to helping improve the quality of life for our patients through limb salvage, avoiding unnecessary amputations and reducing rates of access failure.