Reporting to the Board of Welbeck Surgery, you will take responsibility for leading and managing all aspects of the multi-specialty Center. Ensuring that all administrative, clinical and decontamination staff and functions are effectively organized and managed to provide an efficient infrastructure that enables delivery of top-quality care. Ensuring the Center’s activities and records adhere to regulatory requirements; evaluating performance and developing action plans for improvement. Facilitating communication and problem solving to establish effective working relationships between clinicians and center staff. Develop a culture of continuous improvement that focuses on quality and patient satisfaction. Take responsibility for planning, monitoring and assessing performance against the budget. Selecting, orientating, supervising and evaluating the performance of all staff. Maintaining standards of performance and assisting in the development and completion of personal development plans for all staff members. Actively seeking opportunities to continually develop own knowledge and that of the unit staff. Ensure appropriate processes and outcome management are in place to meet the requirements of all accreditation bodies. Assist in developing, interpreting, supporting and implementing policies and procedures. In addition, you will participate in:
Driving innovation: providing support to the staff and the physician group to trial and adopt new innovations to improve outcomes, patient experience or efficiency.
Business development: you will also support commercial activities to drive the success of the business, e.g. arranging marketing events, conducting referrer analysis and outreach.
Salary & benefits
Competitive salary (experience dependent)
Attractive performance-linked incentives
Contributory pension scheme
28 paid Holidays plus 8 Bank Holidays
Strong clinical background with OR experience required
Business operations experience in progressive levels of responsibility required
Experience in Ambulatory Surgery Centers is required
Experience with accrediting bodies is required
Experience with sterilization and decontamination management desirable
The successful candidate will be able to demonstrate excellence in:
Leadership & people management skills within a multi-disciplinary team
Adaptability and agility
Communications skills – presenting, influencing, persuading and negotiating
Collaboration – building partnerships and strategic working relationships
Integrity and resilience
Problem solving skills
Planning, organization and delegation skills
Internal Number: WelSurg
About Welbeck Surgery
Welbeck Surgery was founded by a group of leading, cross specialty doctors whose objective is to develop a state-of-the-art center in the heart of the Harley Street medical area in Central London. We believe we will transform how care is delivered in the UK through our differentiated approach and belief that physician partnership is key to delivering a top-quality service. Our physicians are fully engaged with the management of the unit and make significant investments to make sure we deliver the very best care. Our operating model is designed to meet the needs of patients, by focusing our activities we will achieve better patient experience; superior quality outcomes; higher efficiency. We have ambitious plans to grow an international network of centers and as we grow, we aim to leverage benefits of scale to maximize our effectiveness. The physician group is partnering with Welbeck Health Partners to translate an operating model thoroughly tested and proven over the past 30 years in the US. Welbeck Health Partners has the benefit of having the experience and learning from one of the largest and oldest ASC companies in the States. Welbeck Health Partners is developing a number of... other day centers on other floors of 1 Welbeck Street, which will operate independently of Welbeck Surgery. Further centers are also under development or planned around the UK and internationally.