Organizes and facilitates activities in the entire GI service line (both office practice and hospital settings) to deliver quality outcomes following evidence-based standards of care. Priorities include quality and service excellence, which focuses on patient, staff and physician satisfaction. Leads and supervises staff to ensure workforce standards are demonstrated in the delivery of patient care. Serves as a link to all disciplines for patient care to assure desired outcomes. This position also mediates and problem-solves concerns related to patient, staff and physicians. This position's main focus will be on operational items including time and attendance monitoring, staff performance evaluations, data collection and reporting, quality management, controlling expenses as it relates to budget and scheduling, patient satisfaction, staff performance management and other duties as assigned. Will ensure compliance of policies, procedures, patient care standards and regulatory guidelines. May assist/back-up other department leaders in the delivery of patient care, assigning patients, staff supervision and problem-solving/mediation as necessary. Will perform these duties for all nursing units for which the director is accountable.
Organizes and facilitates department functions both in hospital and ambulatory office setting.
Quality of care monitoring data collection and reporting.
Monitors and communicates patient satisfaction results. While overseeing the implementation of determined action plan and follow up results.
Provides direction, guidance and supervision of personnel while supporting a culture of high performing staff.
Address patient, provider and staff concerns/grievances, while considering process improvement initiatives. Consults with director as needed.
Focus your verbal communications on patient/customer care, business operations, and/or topics which will create a positive work environment.
Responsible for staffing and scheduling staff. Assignments reflect appropriate utilization of personnel, considering setting, scope of practice, competencies, patient/client needs and complexity of care. Plans and assesses staffing needs to accommodate patient volumes while utilizing wise stewardship of resources (i.e., staff scheduling). Completes performance appraisals and onboarding process on or before the due date.
Conducts interviews and determines the hiring of staff, consulting director as needed.
Oversees the ordering, receipt and approval of supplies, while monitoring expenditures and conserving resources in an effort not to exceed dollar amount determined by director.
Serves as a link to all disciplines.
Actively participates on teams and committees throughout FHN as appropriate.
Demonstrates competency for the Operations Leader role as evidenced in the annual performance appraisal following the FHN Leadership Standards.
May include other duties as assigned.
Two to five years prior field related or other job-related experience.
Previous Charge Nurse or Team Leader experience preferred.
Registered Nurse currently licensed to practice in the state of Illinois.
Certification of nationally recognized nursing organization preferred.
Employer will assist with relocation costs.
Internal Number: 3178
Healthcare Excellence for our Communities
FHN, together with those we serve, improves health and provides superior, quality healthcare services. Respect, dignity and compassion guide our interactions, while leadership and wise stewardship of resources direct the process.
Our commitment to the community is seen throughout the year in many ways:
Committed to Economic Health-
As one of the largest employers in the Freeport area, FHN employs and offers benefits to approximately 1,400 employees, providing economic viability to the community and stability for families. As a sponsor of more than 60 community events, we contribute thousands of dollars in cash and in-kind donations annually. Each year, our employees add their personal contributions (averaging more than $40,000 to the United Way), as well as serving in leadership positions in many community organizations and boards.
Committed to Community Health-
In 2017, FHN:
•Led the effort to create the community-wide Connect the D.O.T.S. initiative to promote well-being – and being well – by helping individuals meet their basic physical, emotional, social, and spir...itual needs
•Administered more than 6,642 health screenings at no charge, including blood pressure, height/weight/BMI, blood sugar/glucose, cholesterol screening and counseling and education
•Educated more than 2,500 people on poison prevention
•Offered health information through provider-led seminars to more than 875 people at 17 different events
•Presented 100 school programs focused on health to more than 2,082 students
•Donated $15,660 to 12 area schools through sports physical clinics - a total of 19 clinics were held, serving 783 students
•Support groups - for people touched by grief, cancer, arthritis, diabetes, Alzheimer's, Parkinson's and caregivers – met more than 50 times
•Brought people together 30 times for a variety of family-focused area events, including Festival of Trees, FHN Movie Series, and health fair events
•FHN's free community summer exercise competition, Miles And Minutes, promotes good health and gives money to area schools. In 2017, 649 participants logged a total of 2,232,056 minutes of exercise and $8,750 was donated to nine area schools
Our Employees Are Committed to the Communities We Serve
FHN employees have contributed more than $1 million to the FHN Foundation since 1999 through the award-winning Partners in Giving Program. Partners in Giving is an FHN employee fund-raising organization that creates opportunities for employees to contribute to FHN in various ways – through payroll deductions, donations, or through participation in fund-raisers.
This program has been an outstanding success for our employees to collaborate with our community to raise funds for healthcare services.