Job Summary The LEAD MEDICAL OFFICE ASSISTANT orients and trains staff in front and back office processes and procedures which may include technical/clinical aspects of the ambulatory laboratory, immunizations, and patient care. Supervise the Medical Assistant (MA) monthly schedule, identify MA staffing needs and make necessary contacts to meet clinical needs. Reports to management any MA needs or issues related to patient care, scheduling, or any other areas related to site. They may offer support for office software system and computerized health record for staff as required. May performs a variety of support duties including receptionist, telephone, scheduling, data input, supply ordering and supply inventory. Under the direction of a physician/ clinician, performs a variety of duties in connection with examination and treatment of patients in an occupational/community healthcare clinic setting. Serves as a backup for medical assistants as needed.
Serves as a teacher, trainer, and mentor for new staff. Orients staff in front office processes, use of office software/information systems and laboratory processes. Trains and orients Medical Office Assistants in back office procedures and duties.
Monitors front and back office to assure standardization and adherence to processes and procedures. Manages MA work schedules, performs regular evaluation of supply usage and costs. Notifies management when significant cost savings methods are identified.
Performs a variety of front office duties as needed, including, but not limited to, reception, telephone, data entry, chart maintenance, insurance forms, scheduling and lab quality control.
Monitors instruments being sent out for sterilization to ensure instruments that go out are returned to department. Also arranges for repair or replacement of instruments that in not in working order.
Organize and communicate with insurance companies for authorizations for therapies, testing and specialist referrals.
Prepares treatment rooms for examination of patients. Escorts the patient to the examining room, obtains a brief history, documents chief complaint, takes vital signs to include weight and temperature. Preps the patient for exam, assists the physician/clinician on exams and any special procedures.
Internal Number: 2018-13794
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