| ORGANIZATION: Hospital for Special Surgery |
Hospital for Special Surgery (HSS) was founded in 1863 and is recognized as a world leader in musculoskeletal medicine. Though located in New York City, HSS treats patients from throughout the New York City Metropolitan Area, New York State, the United States, and over 90 countries who seek its internationally recognized specialized care. HSS has 215 beds and 36 operating rooms and performs more than 31,000 surgeries per year. In addition, it handles more than 400,000 non-surgical outpatient visits annually. It is an affiliate of the New York-Presbyterian Healthcare System and Weill Cornell Medical College. It has one of the most sought-after residency programs and its graduates hold prominent positions in hospitals throughout the country.
HSS’s excellence in patient care and innovation is reflected in the many awards and recognitions it has received. HSS is nationally ranked No. 1 in orthopedics and No. 2 in rheumatology by U.S. News & World Report (2016-2017) and is the first hospital in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center four consecutive times. HSS has one of the lowest infection rates in the country and is a recipient of the HealthGrades Orthopedic Surgery, Joint Replacement, and Spine Surgery Excellence Awards.
HSS physicians are team doctors for the New York Mets, New York Giants, New York Knicks, New York Liberty, and New York Red Bulls. HSS is the Official Hospital of The PGA of America, New York Road Runners for ING New York City Marathon, St. John’s Athletics, CUNY Athletic Conference, and other professional and college teams. HSS has been designated as the first National Medical Center of the United States Olympic Committee’s National Medical Network.
For more information on Hospital for Special Surgery, please visit its website: www.hss.edu.
AMBULATORY SURGERY CENTER (ASC): Ambulatory Surgery is a critical, dynamic, and growing area within Hospital for Special Surgery. The next planned ASC will be a joint venture between HSS and its surgeons. HSS will own 51% of the center and its surgeons will own the other 49%. The center will be governed by a Board, consisting of hospital leadership and surgeons. The hospital members include: the President & CEO, EVP & COO, and EVP & CFO. Surgeon membership on the Board will rotate.
The center will be supported by an administrative services agreement to assist with human resources management, finance and billing, purchasing, accreditation, quality, and other regulatory requirements. ASC employees will be employees of the hospital, and compensation and benefits will be equivalent to those of other HSS employees.
The goals of the ASC are to be accredited by the Joint Commission and become known for high-quality care and excellent patient experience consistent with HSS’s reputation.
The Director/Administrator is responsible for managing all the activities and projects during the start-up phase for the Ambulatory Surgery Center. Once the facility is open and running, the responsibilities will transition to the daily management of the clinical and administrative functions. He/she directs and coordinates the activities of the center to assure optimal and appropriate care of patients, consistent with the philosophy of Hospital for Special Surgery. He/she works to continuously improve patient care and operational efficiency, as well as patient and employee satisfaction.
He/she is responsible for the management of center personnel and for developing a high-performance and engaged team, with the appropriate skills and competencies to achieve the short- and long-term goals of the center.
The Director is accountable for the effective delivery of skilled, efficient, and compassionate patient care. Responsibilities include coordination of all aspects of patient care; troubleshooting issues; ensuring compliance with accreditation and regulatory standards; managing quality assurance/quality improvement/change management initiatives; ensuring that all safety and risk management requirements are met; supervision of a professional staff that include nurses, technicians, and administrators; budgeting, billing, and accounting; policy management; and leadership in helping to align and implement the vision of the center with that of Hospital for Special Surgery.
S/he will develop and maintain collaborative working relationships with the entire medical staff at the center and be a role-model and effective liaison for the ASC with the hospital’s medical and executive leadership. He/she will work closely with the VP and AVP of Perioperative Services for HSS.
The position has a matrixed reporting relationship to both the ASC Board and the EVP & COO.
RESPONSIBILITIES: The specific responsibilities include, but are not limited to:
Leadership: • Assume full responsibility and accountability for the operations of the ASC. Meet all revenue and budgetary goals, as established by the ASC Board. • Establish and maintain a nursing care-delivery system consistent with the overall philosophy and goals of HSS, Code of Conduct and Standards of Care, and other accrediting standards. • Provide leadership and direction for center staff, using sound performance management principles to establish a team-based culture in which employees feel valued and are motivated and highly engaged. • Align and direct short- and long-term center activities in accordance with Board goals. • Be a resource to and role-model for staff; provide counsel on nursing care and professional nursing practices. • Collaborate with medical and executive leadership within the center and the hospital to improve performance.
Clinical Practice: • Ensure the effective delivery of skilled, efficient, and compassionate patient care by managing the clinical services of the center, including: efficient and effective OR scheduling, patient assessments, implementation of physicians' orders, treatment plans, and medical procedures; administration and record keeping of medication; compliance with infection-control standards; monitoring and evaluating patient-care processes/outcomes for the patient-care units. • Demonstrate clinical competency in all operations of the ASC. • Role-model nursing practices consistent with the mission, vision, and values of the center and larger institution.
Performance Improvement/Quality Management: • Establish and maintain the highest level of service to patients, family members, physicians, and visitors. • Create an environment of patient care that is patient centered, safe, effective, and equitable. • Contribute to best possible outcomes for patients by implementing best-practice standards and improving processes and systems to achieve high performance and patient safety. • Assume responsibility for accessing and utilizing appropriate data in order to monitor the ASC’s operations; work diligently to achieve patient- and staff-satisfaction targets and overall performance targets for the center. • Promote cost-effective operations through financial analyses. Report findings and make appropriate recommendations to the Board. • Implement a continuous-improvement mind-set by regularly reviewing and evaluating care, documentation, financial records, and service provided through a “hands-on and roll-up-your-sleeves approach” to managing, coupled with excellent communication practices.
Human Resources/Professional Development: • Identify and recruit outstanding staff; provide guidance, encouragement, and direction to staff, using sound performance management system practices, to include: orientation and training; regular feedback, coaching, and mentoring; employee performance appraisals; and disciplinary action, when necessary. • Manage ASC employees consistent with City, State, and Federal labor laws, nursing and hospital philosophy, policies, and goals. • Promote and facilitate professional development of administrative, nursing, and technical staff through implementation of specific competencies; provide learning opportunities to enhance capabilities and growth. • Communicate in a clear and effective manner to enhance the center’s effectiveness, mitigate conflicts, and engage employees and hospital colleagues in the center’s services.
Fiscal Accountability: • Plan, forecast, and manage the ASC budget. • Perform variance analyses, as required, by interpreting financial performance and identifying key performance drivers. • Identify the ASC’s capital-budget needs in collaboration with surgeons, Nursing, and others whose input is required. Make appropriate recommendations to the Board. • Coordinate all purchasing of equipment/supplies in order to provide optimum care within budget allowances.